Apple announces new warranty program for faulty MacBook and MacBook Pro keyboards


Apple today officially acknowledged the existence of faulty keyboards in its most recent MacBook and MacBook Pro laptops. The problem, caused by a faulty butterfly key switch mechanism, caused many of the laptops’ owners to experience keys that stuck, or failed to function as intended. Today, Apple not only acknowledged it was an issue — after months of pretending it wasn’t — but offered a new extended service program to fix affected machines. According to Apple’s service page, the program covers the following issues: Letters or characters repeat unexpectedly Letters or Characters do not appear Key(s) feel “sticky” or do…

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Amazon FreeTime Unlimited launches on iPhone and iPad

Amazon has launched its FreeTime Unlimited subscription for iOS. The service was, at one point in time, limited to only Amazon’s tablets. The company later launched it for Android, that paving the way for today’s expansion: iOS devices. As on the other platforms, the FreeTime Unlimited for iOS subscription brings a vast quantity of kids content. The Amazon FreeTime Unlimited … Continue reading

The Drop: New PlayStation Games for 6/26/2018

The vast United States is your playground in the open-world racer The Crew 2, launching June 29 on PS4.

With a staggering map of the United States to explore, from the Golden Gate to New York City, The Crew 2 invites players to compete across the country using a variety of motor classes. Hundreds of cars, motorcycles, boats, and planes are available to race in one of the most ambitious open-world racers to date.

For a full list of new games coming to PlayStation next week, read on. And enjoy The Drop!

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Atomine
PS4 — Digital
Atomine
Atomine is a twin stick procedural rogue-lite shooter set in a virtual world with minimalist design.
The Crew 2
PS4 — Digital, Retail (Out 6/29)
Crew 2
In The Crew 2, take on the American motorsports scene as you explore and dominate the land, air, and sea of the United States in one of the most exhilarating open worlds ever created.
Dimension Drive
PS4 — Digital
Dimension Drive
This intense space shoot’em up challenges you to fight across two battlefields on one split screen.
Esper
PS VR — Digital (Out 6/29)
Esper
As one of a small number of citizens who have been endowed with the power to move objects with their minds, you have been enrolled by the government to undertake a series of tests to show that you are in control of your powers.
Eventide 3: Legacy of Legends
PS4 — Digital (Out 6/29)
Eventide 3
Step into the shoes of Mary Gilbert – world renowned botanist and guardian of Fern Flower – to once again explore the mythical realm of Slavic fables.
Far Cry 3 Classic Edition
PS4 — Digital
Far Cry 3 Classic
(Re-)experience Far Cry 3 Classic Edition. Create your own adventure in a single-player, open world island of danger and discovery as you journey through the dark side of humanity.
Fighting EX Layer
PS4 — Digital (Out 6/28)
Fighting EX Layer
Arika’s classic EX characters come together once again for another intense battle! Featuring the new Gougi system that redefines the basics of fighting games!
Grave Danger
PS4 — Digital
Grave Danger
Wanted: Dead and Alive! Dante, Malice, and Elliot have all been cast as outlaws, and it’s up to you to help them clear their names. In a world that wants you both Dead and Alive, there’s no rest for the living and/or unliving.
Hajwala
PS4 — Digital
Hajwala
The best game in the Arabian Gulf, enjoy stunts and the drifting style called Hajwala. Customize your car the way you want and design your driver character as you like.
Ikaruga
PS4 — Digital (Out 6/29)
Ikaruga
Ikaruga is a unique shooting game with white and black polarity. Switch polarity and absorb enemy bullets. Defeat three enemies of the same color in succession.
The Journey Down: Chapter Two
PS4 — Digital
Journey Down
Far below the noisy metropolis of St. Armando, Bwana follows in the footsteps of his lost father together with Kito and Lina. In their search for the mysterious Underland, they discover a dark conspiracy shrouding the fate of Captain Kaonandodo.
The King of Fighters Collection: The Orochi Saga (PS2 Classic)
PS4 — Digital
King of Fighters Collection
Featuring the most extensive KOF collection ever! This compilation contains five complete games: KOF ’94, KOF ’95, KOF ’96, KOF ’97, and KOF ’98. Jump into the original KOF story arc featuring the beginning of the series’ most famous rivalry: the death feud between Kyo Kusanagi and Iori Yagami!
Lumines Remastered
PS4 — Digital
Lumines Remastered
Lumines Remastered brings minimalism to the puzzle genre where the fusion of light and sound sets the stage for a two-color falling block experience in HD and 4K.
Next Up Hero
PS4 — Digital (Out 6/28)
Next Up Hero
Fight. Die. Win! (And probably die some more.) Next Up Hero is a dungeon crawler featuring hand-drawn heroes that hack, slash, bongo-drum, boomerang, and jet their way through Ventures.
The Night Journey
PS4 — Digital
Night Journey
Explore a vast, mysterious landscape on a spiritual journey. Immerse yourself in the visual artwork of internationally acclaimed media artist Bill Viola and the interactive designs of the award winning team at the USC Game Innovation Lab.
Psychedelica of the Ashen Hawk
PS Vita — Digital, Retail (Out 6/29)
Psychedelica
In a town ruled by opposing clans and overshadowed by superstition and legend, a child is born with the dreaded mark of a witch. She conceals her identity until the theft of a mysterious relic brings to light a series of staggering revelations.
Rainbow Skies
PS4, PS3, PS Vita — Digital (Cross Buy)
Rainbow Skies
Rainbow Skies is a fantasy RPG with turn-based battles and a humorous story. Immerse yourself in a colorful and vibrant world, filled to the brim with friends and foes, murky dungeons, turn-based battles, towns, shops, and everything else your role-playing heart desires.
Realms of Arkania: Star Trail
PS4 — Digital
Realms of Arkania
Star Trail is a faithful remake of Realms of Arkania’ss classic sequel. This hardcore RPG features dozens of talents and spells, distinct races and character classes as well as a challenging isometric turn-based combat system.
Salary Man Escape VR
PS VR — Digital
Salary Man
Salary Man Escape is an edgy, satirical VR physics puzzle game where the player must use skill and tact to help a disgruntled Salaryman escape his life.
Slime-san: Superslime Edition
PS4 — Digital
Slime san
Slime-san: Superslime Edition includes all three major campaigns as well as some brand new, exclusive levels and features! Happy sliming!
Super Kids Racing
PS4 — Digital (Out 6/25)
Super Kids Racing
Get ready for the ultimate racing adventure! Face eight challenges with 100 different cars in a game that both you and the family will enjoy.
Tour de France 2018
PS4 — Digital (Out 6/28)
Tour de France 2018
Embody the greatest champions and hit the official track of the Tour de France 2018! Enjoy all the intensity of this legendary race: attack, follow the best trajectories, and carry out the finest racing tactics to lead your team to victory and earn the mythical Yellow Jersey LCL!

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The only people left in my Snapchat feed are two Snap employees

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Opening Snapchat lately feels like peering into the back of a dark, old wardrobe, and finding nothing but dust. 

I still receive the odd enjoyable one-to-one or group Snap, but Snapchat’s desolation shows, badly, in the stories feed.

SEE ALSO: 7 social media apps you totally forgot about — and what happened to them

It’s no secret that Snapchat is losing out to Instagram. Instagram has 1 billion monthly active users, while Snapchat has 191 million. That’s fewer monthly active users than even the amount of stories that Instagram says its users create every day: 300 million.

Those gargantuan numbers are only comprehensible in comparison (where else is 191 million small?) But I can make sense of them on a personal level, too, because my own small social media universe reflects the morbid story that they tell.  Read more…

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Apple Launches Repair Program for Faulty MacBook and MacBook Pro Keyboards

Apple today launched a keyboard repair program for MacBook and MacBook Pro models equipped with butterfly keys to address complaints over letters or characters that repeat unexpectedly, letters or characters that do not appear, and keys that feel “sticky” or do not respond in a consistent manner.

According to Apple, a “small percentage” of MacBook and MacBook Pro keyboards from 2015 to 2017 can experience these symptoms.



Apple says that customers can bring an affected MacBook or MacBook Pro into an Apple retail store or to an Apple Authorized Service Provider to receive repairs free of charge, with the type of service to be determined after the keyboard has been examined.

Repairs may include the replacement of one or more keys or the entire keyboard. Eligible MacBook and MacBook Pro models are listed below:

  • MacBook (Retina, 12-­inch, Early 2015)
  • MacBook (Retina, 12­-inch, Early 2016)
  • MacBook (Retina, 12-­inch, 2017)
  • MacBook Pro (13­-inch, 2016, Two Thunderbolt 3 Ports)
  • MacBook Pro (13-­inch, 2017, Two Thunderbolt 3 Ports)
  • MacBook Pro (13-­inch, 2016, Four Thunderbolt 3 Ports)
  • MacBook Pro (13-­inch, 2017, Four Thunderbolt 3 Ports)
  • MacBook Pro (15-­inch, 2016)
  • MacBook Pro (15-­inch, 2017)

No other MacBook or MacBook Pro models are included in the program, but it does cover eligible MacBook and MacBook Pro models for four years after the first retail sale of the unit.

To initiate the repair process, customers should find an Apple Authorized Service Provider, make an appointment at an Apple retail store, or mail the device into an Apple Repair Center after contacting Apple support. Apple says that if the affected MacBook or MacBook Pro has damage that impairs service, the issue will need to be repaired first.

Repair documents for Apple Authorized Service Providers seen by MacRumors suggest Apple will repair MacBook and MacBook Pro regardless of keyboard damage due to attempted keycap repair by the customer or physical top case damage unrelated to the keyboard. Liquid damage and physical keyboard damage unrelated to a keycap repair will require additional work to be paid for by the customer before a keyboard repair can be initiated.

Customers who experienced keyboard problems but were forced to pay out-of-warranty repair fees for their damaged MacBook or MacBook Pro models can contact Apple to inquire about a refund. In some cases, repairs for keyboard issues were priced at upwards of $500.

Apple’s decision to offer a repair program follows increasing customer dissatisfaction with the failure rate of the first and second-generation butterfly keyboards in the 2015 and later MacBook models and the 2016 and later MacBook Pro models.



Customer complaints have suggested that these models experience issues more often than prior keyboards due to the flatter butterfly keys that adopt dome switches for a more responsive feel. The design of these keyboards can cause keys to fail when dust or other small particles get into the keys, leading to the “sticky” and non-responsive keys Apple describes above.

Apple is facing two potential class action lawsuits over the defective keyboards in recent MacBook and MacBook Pro models from customers who were forced to pay high prices for out-of-warranty repairs. Thousands of customers also signed a Change.org petition calling on Apple to fix the keyboard issues that are being addressed with the new repair program.

Related Roundups: MacBook Pro, MacBook
Buyer’s Guide: MacBook Pro (Don’t Buy), MacBook (Don’t Buy)

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